We are dedicated to empowering our clients with the tools, knowledge, and support they need throughout their legal journey. Here, you'll find essential information about our communication policies, client intake & onboarding procedures, and how to use our MyCase Client Portal. These resources ensure a seamless and transparent experience as we work together to resolve your legal matters.

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Client Communication Policy

We prioritize clear, efficient, and professional communication with our clients. Here’s what you can expect:

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Business Hours

Our office is open Monday through Friday from 8:00 a.m. to 5:00 p.m. CT. We are closed on weekends and major holidays, including the following:

• Martin Luther King Jr. Day

• Good Friday

• Memorial Day

• Juneteenth

• Independence Day

• Labor Day

• Veterans Day

• Thanksgiving and Black Friday

• Christmas Eve through New Year’s Day 

 

 

Preferred Communication Method

The MyCase Client Portal is the primary way we communicate and share updates on your case. You will receive important calendar events and your complete case file on the secure portal which is accessible 24/7.

 

Response Time

We typically respond to messages sent through MyCase during business hours within two business days. This ensures we have the uninterrupted time needed to focus on your case and others. This response time can vary based on a variety of factors including our caseload and staffing.

 

Meetings with Your Attorney

Meetings with Attorneys are by appointment only and can be scheduled on our Client Scheduling Page, by emailing us at info@emwlawllc.com, or by calling or texting us at 205-938-4369. Meetings are typically conducted over the phone or virtual video conference, but can also be conducted in office depending on your needs.

 

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Client Intake and Onboarding Procedures

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Our client intake and onboarding process is simple and designed to help us get started on your case quickly and efficiently.

 

Follow these steps to complete the Client Onboarding Process at EMW LAW:

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​​​​​​​​​​​​​​​​​​​Using the MyCase Client Portal

 

The MyCase Client Portal is your secure, all-in-one platform for managing your case. Through the portal, you can:​

• Send and receive secure messages

• Upload and access case materials

• View calendar events

• Monitor your case progress

 

How to Use the MyCase Client Portal:

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1. Log In:
   Use the credentials chosen by you to access the portal from your smartphone or computer.

2. Navigate Your Dashboard:
   View case updates, documents, tasks, and important deadlines in one convenient location.

3. Submit Documents:
   Use the upload feature to securely share files and documents related to your case.

4. Send Messages:
   Reach out to our team directly through the portal for secure and efficient communication.

5. Make Payments:
   Review and pay invoices and funds requests directly from the portal

 

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​​​​​​​​​​​​​​​​​​​​​​​At EMW LAW, we are committed to providing excellent legal services. If you have any questions or need assistance, please don’t hesitate to contact us. Let’s work together to achieve your legal goals!